Possible database issues

11 April, 2014

Due to an overnight upgrade by IT@ UoN to protect the University servers from the Heartbleed virus, security warning notifications may pop up when accessing some databases or certain areas of databases. It is recommended that clients can proceed past this point.

For more information on proceeding to database site, see the attached pdf document which provides tips for different browser type.

This should be resolved within the week.

Security_Certificate_Warnings


Responses to Feedback – 7th April 2014

7 April, 2014

UoN119020
The new catalog is not user friendly when searching for specific articles which is a major part of my library work. It will not find papers within journals and offers a confusing layout when searching. An improvement on the old one? Not for my work.

Dear Sir/Madam,
The new version of the Library’s catalogue (NewCat+) does in fact allow users to search for journal articles by the specific article title. This is the first time searching by journal article titles has been possible using the Library catalogue and is a major improvement over the previous version of the catalogue.

Please note that when you search by journal article title it is important to ensure that spelling is accurate. It is also useful (but not essential) to enclose the journal article title in double quote marks “xxxx xxx xxxxx” as this ensures you are searching for an exact matching phrase.

Extra search Tips for NewCat+ can be found @ http://www.newcastle.edu.au/library/learn/newcat-search-tips

Kind regards,
Information Service

 

UoN118996    
Just wanted to show my appreciation for the prompt reply in response to an administrative query. Good job on getting back to me so quickly so I could be off on the right track.

Thank you very much for your feedback.
Information Service

UoN118989
(1) Contradcitory information under Borrowing: “Staff are not subject to fines…” is followed by “All staff receive fines…”. Maybe that “not” should be “now”? (2) Wrong word used on a page NewCat + Tips: The heading “Alternate Spellings” should be “Alternative Spellings”. (Alternate means to swap from one to the other. Alternative means another choice.)

Thank you for your feedback.

In response to your first point re: ‘Staff are not subject to fines for late return of University of Newcastle items. All staff receive fines for non return of University of Newcastle items and late return of BONUS+ materials.’

The information we wanted to convey was that while staff don’t get fined for late return of UoN items, they do have to pay fines on late return of BONUS books (books belonging to other libraries). As well as this, if staff keep a book permanently and never return it to the library, (sadly this does happen), as well as being billed for the cost of the item, they will be subject to additional fines. Thanks for your feedback – we’ll work on a clearer way to say this.

Re your second point re alternate/alternative: the Macquarie Dictionary provides ‘alternative’ as one of the definitions for ‘alternate’ but does also include a note to say it is ‘still a disputed usage but increasingly common’. As it is causing you annoyance we’re happy to go with the alternative and change it to alternative.

 

UoN118942
In my respectful opinion, there was nothing wrong with the old NEWCAT.

Dear Mr Boland,

Thank you for your recent feedback about the new Library catalogue.
Our new library catalogue, NewCat+ is a major enhancement and now includes both our library catalogue and most of our journal databases (over 300 sources in fact), making it possible to retrieve an extensive selection of resources with just one search, including journal articles.

Due to the vast coverage of this new search interface, there have been and will continue to be progressive refinements to improve the performance of the system, including ranking of search results and ease of use.
We have written a set of useful search hints and tips which are available on our website. Of particular relevance to you may be the following information: To retrieve the most relevant set of results, use quotation marks to search for a phrase or specific title (book, journal title, journal article etc).
For example, “citizen emperor napoleon in power”

From your initial set of results, it is important to select either ‘Library Catalogue’ or ‘Journal articles’ from the ‘Limit By’ links on the left hand side of the screen.

• Choose ‘Library catalogue’ to display our traditional library holdings – books, ebooks, journal titles, DVDs etc;

• Choose ‘Journal articles’ to display results from our journal databases, including full text articles.

From there, if you need to use them, you have a number of other limiters or ‘facets’ that you can use to pinpoint the results you want – for example, location, format or publication date. For further search tips, please have a look @ http://www.newcastle.edu.au/library/learn/newcat-search-tips
If you would like further help and assistance I’d be happy to talk with you.

My contact details are listed below.

Kind regards,
Michael Carr

 

UoN118882
The new library catalogue system is impossible to negotiate. It makes searching for an item much, much more difficult. Please, please, please bring back Newcat. The new system makes absolutely no sense.

Dear Professor Dwyer,

Thank you for your feedback about the new Library catalogue. Our new library catalogue, NewCat+ is a major enhancement and now includes both our library catalogue and most of our journal databases (over 300 sources in fact), making it possible to retrieve an extensive selection of resources with just one search, including journal articles.

Due to the vast coverage of this new search interface, there have been and will continue to be progressive refinements to improve the performance of the system, including ranking of search results and ease of use.

We have written a set of useful search hints and tips which are available on our website. Of particular relevance to you may be the following information: To retrieve the most relevant set of results, use quotation marks to search for a phrase or specific title (book, journal title, journal article etc).

For example, “citizen emperor napoleon in power”

From your initial set of results, it is important to select either ‘Library Catalogue’ or ‘Journal articles’ from the ‘Limit By’ links on the left hand side of the screen.

• Choose ‘Library catalogue’ to display our traditional library holdings – books, ebooks, journal titles, DVDs etc;

• Choose ‘Journal articles’ to display results from our journal databases, including full text articles.

From there, if you need to use them, you have a number of other limiters or ‘facets’ that you can use to pinpoint the results you want – for example, location, format or publication date. For further search tips, please have a look at http://www.newcastle.edu.au/library/learn/newcat-search-tips

If you would like further help and assistance I’d be happy to talk with you.

My contact details are listed below.

Kind regards,
Michael Carr


Update: Sage Journals Online and Oxford Online Journals database outages.

1 April, 2014

ARTstor_1

Database outages -    –> ongoing

Although we are still experiencing difficulty with connections to a couple of our databases, there appears to be  some intermittent access both on and off Campus for users of:

  • Oxford Online Journals
  • Sage Journals online

UoN IT and the software provider are currently investigating this problem.

We will advise as soon as the situation is resolved

We apologise for any inconvenience this may cause


IEEE Databases now available – 27.3.2014

27 March, 2014

Access to IEEE Xplore & IEEE-Wiley ebooks is now available.

IEEE offers apologies for the delay in resolving these issues.


Error when searching for Course Reserves

17 March, 2014

We have been notified that some searches of Course Reserves result in an error page.

Some of these Courses are:

  • MRSC2100
  • ENGL1000
  • EDUC6085
  • STAT1070

Our supplier has been notified and Software Developers are currently investigating.

We apologise for any inconvenience this may cause.


Responses to Feedback – 5th March 2014

5 March, 2014

UoN118727
The posters we have had all last year in the toilets advertising the library are cute but I find it very confronting having a child look at me in shock every time I go to the toilet. I know they are meant to look in shock because of the question given but their faces are like a reaction to what I am doing in the toilet. I may be sensitive but please change your advertising pictures…I loved the book ones you had the previous year e.g. how to knit with dog hair… No more kids in the toilet please.
Thank you for your feedback we will investigate the situation.

Library information service

UoN118787
I am also frustrated by the new library catalogue. Why is it so slow at night when I expect not many people are using it. And I am unable to locate a book I know is in the library. Could you please provide a sensible answer to my question. Your response to other feedback has been dismissive and unhelpful. Thank you for your attention.

Dear Sir or Madam,

Thank you for your additional feedback about the new Library catalogue.

Our new library catalogue, NewCat+ is a major enhancement and now includes both our traditional library catalogue and most of our journal databases (over 300 sources), making it possible to retrieve a selection of resources with just one search, including numerous journal articles.

Due to the vast coverage of this new search interface, there have been and will continue to be progressive refinements to improve the performance of the system, including ranking of search results and ease of use.

 Of particular relevance to you may be the following information:

 To retrieve the most relevant set of results, please use quotation marks to search for a phrase or specific title (book, journal title, journal article etc).

 For example, “themes and conventions of elizabethan tragedy”

 From your initial set of results, it is important to select either ‘Library Catalogue’ or ‘Journal articles’ from the ‘Limit By’ links on the left hand side of the screen.

 • Choose ‘Library catalogue’ to display our traditional library holdings – books, ebooks, journal titles, DVDs etc;

• Choose ‘Journal articles’ to display results from our journal databases, including full text articles.

 From there, if you need to use them, you have a number of other limiters or ‘facets’ that you can use to pinpoint the results you want – for example, location, format or publication date.

 For further search tips, please see the Search Tips webpage @

http://www.newcastle.edu.au/library/learn/newcat-search-tips

Unfortunately, I cannot comment on the “slowness” of response times at night as this will depend on several factors which include the traffic on the University network, the specific search terms used and now many “hits” found in the catalogue as well as the 300+ databases simultaneously searched, as well as the capacity of your local (off campus) internet service provider.

With kind regards,

Library Information Service

UoN118841   
Lack of support for Undergraduate Honours students in terms of access to the same facilities as Postgraduate research students. Both entities of students are conducting research under the University of Newcastle. There are swipe-card accessible rooms with desk space, computer, printing and locker facilities available to Postgraduate students across the University. At the present time these facilities (Huxley Library Room HC109 specifically) appear underused (empty). Would it be possible for Honours students, by application, to have access to these, or similar facilities? I understand that ‘silent study zones’ and desk access is plentiful in both libraries, however, for a student conducting research full time it is difficult and tedious to establish routine, concentrate and use time effectively when significant portions of the day are spent setting up and packing up and finding space to work. Your assistance in this matter would be greatly appreciated.  

Hello,

Your enrolment at the university determines the type of student you are and what you are able to access when on campus. Therefore, on our library system your access to library services and resources is as an undergraduate student.

Huxley post graduate room is very small, 3PCs and 1 Mac. This room is used heavily by post graduate students during semester and even if you were able to access the room, it may be very difficult for you to use the room as regularly as you need. There would be post graduates waiting for you, to vacate your chair.

One of the problems with Huxley library is there isn’t enough space to accommodate the many thousands of students we have each day. We do have lockers in our post grad room for use for the post graduate students to store their documents, research etc. in the lockers. Due to space issues at Huxley, we are unable to place the lockers anywhere else. Lockers are available at the Auchmuty library in the AIC (Auchmuty Information Common) but I do understand it may be difficult for you to walk with your books over to Auchmuty.

 I am very sorry I am unable to offer you a solution. Have you checked with your school or your supervisor to see if Medical Radiation provides a study space or spare rooms that may be available for you to use?

 Also, it might be worth suggesting to your supervisor that your course of study be looked into to see if they can change your student status so you are able to gain access to other areas on campus for students conducting research.

 Thank you for your feedback

 Library Information Service


New trial – Real Time Health

17 February, 2014

Trial is available until 14th March, 2014

The Library is currently trialling Real Time Health

RealTime Health specialises in patient narrative communication, or patient storytelling, an evidence-based practice which is rapidly gaining recognition around the world for its benefits for patients and health professionals alike.

Watching first-hand stories of those who have been diagnosed with a chronic condition complements medical knowledge and improves overall understanding of what it is like to live with and manage that condition on a day to day basis.

Go to: Real Time Health

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