Responses to Feedback 15 December 2014

15 December, 2014

UoN120110
The library hours are not displaying – very frustrating. Lift your game library.

Thank you for your feedback

UoN120099
To whom this may concern

I know that the information common (AIC) is the group talking zone and I respect the function of each zone in our library. However, when it comes to 10 pm, students are re-located to work at the AIC, which this means the place will contain both students who like to chat and the one who still want to work silently.
As I indicated I respect the rule of each zone, however, I do not accept the full of noise which is the reaction of Chinese students who come to play online-game almost every night. This group of game player always sit along the laptop desk in front of the English learner’s collection shelf, reacting to their game noisily, sometimes turning on the volume and shouting. Although this is the group talking zone but I do not think that noise should come from someone or some group are playing games. I also find the solution, putting headphone and listening to music. I once told the Rover about this problem and he really concern about my issue. He actually reminded those people about their noise, but they could stop just for a while.

Thank you for your feedback. To accommodate the needs of all students after Auchmuty Library closes the lab L267 in AIC is available for silent study after 9pm to 9am everyday. Please ask at the Information Desk for the room location. Posters are available in L267 lab advertising the mixed zone use and the times available for group or silent study.

Level 1 of the Library the “Journals room” is another available option for silent study.

UoN120077
Can we get the Wolfram CDF player Firefox plugin installed?

Thank yo for your feedback. I will forward this request to IT.
Information Services

UoN120059
I would like to express my concern for myself and other students who are trying to isolate themselves in silent zones to achieve the most efficient study possible.
The monitoring of students playing video games in the silent zone areas of the library is not being carried out at all. On more than several occasions I have had to relocate all my study equipment to other areas of the library, due to students playing video games in silent zones. The students playing these games are using their own laptops and bringing a portable mouse, where they continuously click their mouse over and over, creating a very distracting and unproductive study area. I know this may sound somewhat ridiculous, however the repetitive clicking becomes very annoying and agitating when trying to focus. I hope this issue can be addressed to further benefit those students who are willing to work hard and who should be able to do so without relocating more than twice a day to avoid students who want to play video games.

Thank you for your feedback . We will ask staff to monitor the silent rooms more regularly. ( Though this can sometimes be disruptive for people using the room).
Also we will add information to the zone posters and pamphlet about gaming & keyboard noise.
Best Wishes
Alison


Library summer hours

10 December, 2014

On Thursday 11 December we are upgrading to a new version of the software that manages our Library hours.

When this occurs there will be a period of time when the Library hours on the home page will not be available.  We expect this to only be brief, but if you need to know the Library hours during this time, please check the Summer hours poster


McGraw Hill server maintenance 4th December, 2014

1 December, 2014

Access to the following McGraw Hill databases will be disrupted today, 4th December. The maintenance period will last from 3-5pm.

  • Access Engineering
  • Access Medicine
  • Access Pharmacy
  • Access Science
  • Access Surgery

Please be advised that the site and/or services will be periodically unavailable during this maintenance window, with cumulative downtime expected to be 2 hours.
Apologies for any inconvenience this may cause.


Australian Education Research Theses (AERT) Now Available

1 December, 2014

Access to Australian Education Research Theses (AERT) has been restored.

Thank you for your patience.


Australian Education Research Theses (AERT) Unavailable for 24 hours

28 November, 2014

Due to a server upgrade, the Australian Education Research Theses (AERT) database will be unavailable for up to 24 hours from 4.30pm Friday 28 November.

After this maintenance, the URL will have changed slightly. The new URL will be http://opac.acer.edu.au/ert/index.html

Apologies for any inconvenience this may cause.


Responses to Feedback 4 November 2014

4 November, 2014

UoN120008    
Hi,
As an RHD student at the School of Education, I have access to printers for free at AOB Building where my office is also located. I normally get papers from the school office and print for free at AOB. However, I prefer to go to Huxley and Auchmuty libraries to study due to the vibe here but printing here is costly. This could be a headache as I need to print plenty of my SPSS findings and every time doing so I have to get back to AOB or pay for printing at the libraries. So how about giving RHD students free printing credits to printers in these libraries? I think the library services can ask IT services to give very RHD students’ account a free printing privilege to library printers. I don’t think we RHD students will want to pay so they would go back their office and do free printing there. It would be very much more convenient to be able to print for free at library printers

Thank you for your feedback, please contact your Faculty for further advice on credit for printing.

 

UoN119992    
Positive feedback:
Required some assistance to locate a journal. Rang general enquiries who directed me to the Chat line on the library page
The librarian who I chatted with was efficient and found the article I was looking for.
A very helpful service for me as a post graduate, off campus student.
Thank you!

Thank you for the feedback !

UoN119926    
8/10/2014 The older male behind the front desk to Huxley library (greyish hair, medium build) was rude and arrogant! I asked to borrow an extension cord as there is no power available to parts of the library for me to power my laptop. I have borrowed an extension cord in the past. Instead of stating power cords are no longer available, he lectured me about people breaking the rules by lending a power cord in the first place and that I should of brought my own! In a perfect world, yes I would of brought my own, had I remembered! I did not ask for his opinion, simply asked to borrow a power cord!

Unfortunately, we do not loan out power cords. The Huxley library is a very busy library with students making use of every available space. Due to OH & S issues (trip hazards) it has never been our policy to loan out power boards or extension cords etc. If you have borrowed an extension cord previously, then it was an error, and I apologise for the confusion. I will reinforce the library’s policy to all staff to ensure consistency with our service.
Thank you very much for your feedback

 UoN119905    
The ebook system is not good- you cant copy out of the book, you cant retain information like you can with a photocopy of a real book – you still have to hand-copy a paragraph or a page of information ; why have ebook? Not a shortcut
Plus they time out???

You cant even keep the ebook in your computer – a BACKWARD STEP — NOT an ALTERNATIVE TO REAL BOOKS

Utterly hopeless plus someone is snooping on my borrowing habits – highly unethical and I hate it

Suggest a real book along with any ebooks in the library

Thank you

Hi, the library has moved to providing electronic access to resources to support our students both on and off campus. E resources have allowed students to have access to material without the problems associated with hoping the resources required for is in the library and not on loan.
The library has a number of different ‘collections’ which affect the way that you can view, print or download e-books. to help with using ebooks the library has prepared a guide which outlines what are the features of each collection
http://libguides.newcastle.edu.au/content.php?pid=495913&sid=4075245
If you are having problems please contact the library through the “Ask the Library” link with details of the resource you are having issues with and we can assist
Regard

Re 119899
I suggested that the 2014 Boyer lectures now be purchased. The reply was that it wasn’t printed yet, but I sent the request to you having received an email from ABC books saying that it was now available. the original request has been ‘closed’ so that’s why I’m using this method to tell you now =). Thankyou, the transcripts are not available online yet so a swift purchase would be greatly appreciated. Many thanks.

Thank you for the additional information – this TITLE has been ordered and you will be notified when it is available.

 


University IT Maintenance – Saturday 1st November, 2014

29 October, 2014

Due to IT maintenance The following University Library Systems may experience brief interruptions to services during the time period 8.00am to 8.00pm on Saturday 1st November, 2014.

  • Library catalogue (NEWCAT+)
  • Encore
  • BONUS+
  • Loans, renewals or requests
  • MyLibrary
  • Databases
  • ejournals and ebooks
  • All staff Sierra modules
  • Requesting via BONUS+ etc

We apologise for any inconvenience this may cause.


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