System Maintenance – All Library Services – 2nd November 2014

24 October, 2014

Online Library Services, including NEWCAT+ and Library Databases, will not be available from 8.00am – 9.00am on Sunday, 2nd November, 2014.

We apologise for any inconvenience.


Responses to Feedback 4 November 2014

4 November, 2014

UoN120008    
Hi,
As an RHD student at the School of Education, I have access to printers for free at AOB Building where my office is also located. I normally get papers from the school office and print for free at AOB. However, I prefer to go to Huxley and Auchmuty libraries to study due to the vibe here but printing here is costly. This could be a headache as I need to print plenty of my SPSS findings and every time doing so I have to get back to AOB or pay for printing at the libraries. So how about giving RHD students free printing credits to printers in these libraries? I think the library services can ask IT services to give very RHD students’ account a free printing privilege to library printers. I don’t think we RHD students will want to pay so they would go back their office and do free printing there. It would be very much more convenient to be able to print for free at library printers

Thank you for your feedback, please contact your Faculty for further advice on credit for printing.

 

UoN119992    
Positive feedback:
Required some assistance to locate a journal. Rang general enquiries who directed me to the Chat line on the library page
The librarian who I chatted with was efficient and found the article I was looking for.
A very helpful service for me as a post graduate, off campus student.
Thank you!

Thank you for the feedback !

UoN119926    
8/10/2014 The older male behind the front desk to Huxley library (greyish hair, medium build) was rude and arrogant! I asked to borrow an extension cord as there is no power available to parts of the library for me to power my laptop. I have borrowed an extension cord in the past. Instead of stating power cords are no longer available, he lectured me about people breaking the rules by lending a power cord in the first place and that I should of brought my own! In a perfect world, yes I would of brought my own, had I remembered! I did not ask for his opinion, simply asked to borrow a power cord!

Unfortunately, we do not loan out power cords. The Huxley library is a very busy library with students making use of every available space. Due to OH & S issues (trip hazards) it has never been our policy to loan out power boards or extension cords etc. If you have borrowed an extension cord previously, then it was an error, and I apologise for the confusion. I will reinforce the library’s policy to all staff to ensure consistency with our service.
Thank you very much for your feedback

 UoN119905    
The ebook system is not good- you cant copy out of the book, you cant retain information like you can with a photocopy of a real book – you still have to hand-copy a paragraph or a page of information ; why have ebook? Not a shortcut
Plus they time out???

You cant even keep the ebook in your computer – a BACKWARD STEP — NOT an ALTERNATIVE TO REAL BOOKS

Utterly hopeless plus someone is snooping on my borrowing habits – highly unethical and I hate it

Suggest a real book along with any ebooks in the library

Thank you

Hi, the library has moved to providing electronic access to resources to support our students both on and off campus. E resources have allowed students to have access to material without the problems associated with hoping the resources required for is in the library and not on loan.
The library has a number of different ‘collections’ which affect the way that you can view, print or download e-books. to help with using ebooks the library has prepared a guide which outlines what are the features of each collection
http://libguides.newcastle.edu.au/content.php?pid=495913&sid=4075245
If you are having problems please contact the library through the “Ask the Library” link with details of the resource you are having issues with and we can assist
Regard

Re 119899
I suggested that the 2014 Boyer lectures now be purchased. The reply was that it wasn’t printed yet, but I sent the request to you having received an email from ABC books saying that it was now available. the original request has been ‘closed’ so that’s why I’m using this method to tell you now =). Thankyou, the transcripts are not available online yet so a swift purchase would be greatly appreciated. Many thanks.

Thank you for the additional information – this TITLE has been ordered and you will be notified when it is available.

 


University IT Maintenance – Saturday 1st November, 2014

29 October, 2014

Due to IT maintenance The following University Library Systems may experience brief interruptions to services during the time period 8.00am to 8.00pm on Saturday 1st November, 2014.

  • Library catalogue (NEWCAT+)
  • Encore
  • BONUS+
  • Loans, renewals or requests
  • MyLibrary
  • Databases
  • ejournals and ebooks
  • All staff Sierra modules
  • Requesting via BONUS+ etc

We apologise for any inconvenience this may cause.


La Trobe University is leaving the BONUS+ consortium

24 October, 2014

La Trobe University is leaving the BONUS+ consortium.

From Friday October 24, 2014 all borrowing and lending of La Trobe University library items will cease.


Responses to Feedback 18 September 2014

18 September, 2014

UoN119840    
I would like to suggest that our university library to install one or two iMac desktops in the postgraduate study room in the Auchmuty library. All the desktops in postgraduate study room are Dells with Windows system, I am sure there is a certain proportion of RHD students are Mac users, it would be great if students have another choice if they want to study there.
The postgraduate study room in Auchmuty library is my favourite place to study in Callaghan campus, if there were Mac computers, it will be better.

I am almost completing my RHD program, I hope this suggestion will be considered and benefit other students.

Thank you for your feedback. We will look to add a mac In the next machine replacement cycle for the Auchmuty pg room. As an interim measure students can borrow macbooks from the AIC for use.
Regards
Alison

 UoN119832    
The new web interface is atrocious! It is confusing, difficult to navigate, often doesn’t find full-text links, doesn’t recognize journals that we have online access to when browsing through google, it is not easy to use database tools etc.
PLEASE RESTORE OLD INTERFACE! THE POINT OF A WEBSITE IS NOT TO LOOK FUNKY BUT TO BE FUNCTIONAL IE., EASY TO USE AND SAVE TIME/EFFORT!
This is everything but!

Dear Professor Karayanidis
Thank you for your feedback about the new Library website and catalogue interface – NewCat+. We are sorry that you find it confusing and difficult to navigate.
The major difference between NewCat+ and the old catalogue is the ability to search most of our journal databases with a single search. This is something students and staff had been requesting for a long time. With the previous version of Newcat it was not possible to search at an article level. Instead users had to search each database individually. The introduction of this enhancement meant a shift to a new interface to accommodate article level search and some other new functions.

NewCat+ now has the ability to search across a hugely increased number and type of items and we understand that the new way of searching can be confusing at first. We have also experienced some early teething problems and will continue to implement progressive refinements to help make the system easier to use. Tips for searching are available at http://www.newcastle.edu.au/library/learn/newcat-search-tips
and staff are also available to help at the information desks and via online chat. You may also like to contact your Faculty Librarian, for further assistance. Ann Stokes, the Faculty librarian for Science is currently on leave, however Michael Carr is available to provide assistance while she is away.

Cheers,
Catherine Moffat

UoN119799    
Hi, the following link does not work for accessing the Journal of Marketing via “Full text may be available 2000 to present in American Marketing Association Journals”:
http://ezproxy.newcastle.edu.au/login?url=http://journals.ama.org/loi/…etc

which then brings up the following message for work needed by the library for this to happen:
http://ezproxy.newcastle.edu.au/login?url=http://journals.ama.org/loi/…etc

Can you please attend to this and let me know when it has been addressed?

Thanks

Hi Phillip.
The link for this has now been amended.

http://ezproxy.newcastle.edu.au/login?url=http://journals.ama.org/loi/…etc

Regards,
Erin Bright

UoN119762    
It would be helpful for Occupational Therapy students if you had the Journal of Occupational Therapy, Schools, & Early Intervention as an online resource for students.

Hi,
Thanks for your suggestion. I have requested details of the subscription cost of this journal, then will seek advise from the OT discipline regarding commencing a subscription.

In the meantime, you can request any required articles from this journal via ArticleReach – please see the link from http://www.newcastle.edu.au/library/borrow/borrowing-from-other-librar…etc

Thank you,
Debbie

UoN119748    
The male toilets adjacent to the Huxley Library are in need of renovation. There is always a shortage of paper towel, therefore the new Blade hot air hand dryers are preferable and reduce wasted paper towel and are there all the time so that hands can be washed and dried. this toilet facility still has the door that needs to be opened by hand to get in and out. Whats the use of washing you hands etc when yo then have to grab the dirty door handle to open the door and leave? Perhaps the Huxley toilets could be renovated to be like the toilets near the Mamaduke cafe? These toilets have a walk in/out entrance and hand dryers and multiple toilet cubicles. At the vry least please consider installing hand dryers to promote health and hygiene on the campus.

Hi,
Thank you for the feedback. The toilets in the Hunter building are maintained by the University’s Facilities Management department. I will forward your concern onto them.

Regards,
Leone

UoN119738    
Dear Library Manager,
After filling in the library survey and collecting my voucher,I have not been able to redeem my free “regular hot beverage” due to the fact that for me, my regular drink contains soy milk. An unsatisfactory “we don’t do extras” with no other explanation was given by cafe staff. I even offered to pay the difference for the soy milk. I then asked library staff who firstly told me they probably couldn’t do anything about it. After they went and checked I was then told that the cafe couldn’t make it as they had no button on their till to make small additions like soy milk. I found this confusing as I have always been charged for soy milk and extra shots of coffee. They are always able to add on small additions in these cases? I spoke again to library staff on Friday afternoon ( I found her very helpful) and am now emailing you in the hope of resolving this matter. I would like my free hot beverage as advertised on my voucher, or I would like my survey input to be taken out of the system please.

Kind Regards
Sally

Hi Sally,
I’m sorry you were unable to get your coffee with soy. The Library negotiated with the cafes at each campus to pay for hot drinks for students to the cost of a regular hot beverage. We thought this would mean people who wanted additions such as soy that would normally cost more than a regular drink would be able to pay the difference. However this turned out not to be the case. I believe the issue is that as the Library is paying for the free drink there is no way for the cafe to register a small extra cost separately. We will certainly take this into account for future promotions.

I’ll contact you separately via your email to work out a way to resolve the matter for you.

Cheers,
Catherine Moffat

UoN119724    
Hi,
I do love the uon libraries, and I don’t know if others have had this problem or not, but it is pretty frustration:
For some reason when using library computers the internet is non-functional.
This happens when I go to google (not sure why bing is the default search engine) and search for something,
the results come up yet when I click on a link and it tries to load the page, and it seems like it times out with the
message “IE cannot display webpage”. This problem occurs 95-100% of the time, and usually happens even when I try to access even the google home page itself.
I’m a first year student and did open foundation, and have found this happening for all of my time here,
no matter if I’m in Auchmuty, Huxley, AIC, Ourimbah..
It making internet searching/surfing non-functional, a waste of time, and leaves me with
the question what’s the point in having internet access if it’s unfunctional

Regards

Thank you for your feedback. We are aware of the network slowness problems, but unfortunately it’s not something the Library has any control over.
I have passed on your feedback to IT and am awaiting a response.

UoN119718    
I’d like to make a complaint about the Librarians in the city campus law/music library. The library is a quiet study space and the Librarians are always gossiping loudly and are extremely rude to students, especially international students. It is usually my favourite place to study in the city as it has a good vibe and is usually quiet with the exception of the noisy rude Librarians. I often have to wear earplugs to drown them out or try to get myself a spot inside one of the group study spaces. I now no longer study in there because it is getting so bad.

Thank you for your feedback . I have discussed your concerns with the City Campus Library Manager. The Library is a difficult place to zone due to its layout. The Av room is the designated silent study area and more silent spaces have been created outside in the library foyer . An additional study room has been created to assist with study needs.
Kind Regards
Alison


#I Love UON Library winners announced

11 September, 2014

The Uon Library is the heart of my studies

I love UON Library Competition Winners

First place $100, 2 runners up $50 each

winners

And because we loved all the effort made by everyone else and found it hard to choose we have decided to award some highly commended prizes of $25 cafe vouchers.  Thanks again for entering the competition.

Highly commended – click here to see


Great News! EBL access has been made easier.

29 August, 2014

Great News!

EBL no longer requires a separate log in to access an EBL book.

After selecting an EBL title, staff and students log in via the eResources login page.

eresources_login

After selecting to either read online or download,

read_online     download

 

Staff and students who are accessing EBL will be prompted to respond to a ‘one time only’ questionnaire

quesionairre

Clients will be able to set up their bookshelf, create bookmarks etc. and they will be saved against their user token and will be accessible when they next login

Leave a Comment to tell us what you think


Follow

Get every new post delivered to your Inbox.