DATABASE DOWNTIME: INFORMIT

On the 2nd January 2012, Informit will be undergoing scheduled maintenance between the hours of 9.00am – 5.00pm Australian Eastern Standard Time (AEST).

You may experience intermittent access to your Informit search interface during this time.

RMIT Publishing apologise for any inconvenience.

Responses to Feedback 14th December

UoN115131    

I recently requested a book through BONUS for the first time, and I was unaware of the short duration required to pick it up and how long it might take to source. It arrived at the library and I was sent an email on 2/12, but was in Sydney at a conference. The next week I sent an email re my original GetIt request on 8/12 (the day it was due to be picked up) and a reply reminded me that I had changed the request to a BONUS request. When I eventually checked my email a few days later, it had been returned.
Can I suggest that for items that take a few days/weeks to obtain, and that are only available for pickup for a few days, that
1. A return receipt email is sent, and
2. A phone call is made if the email has not been read.
This would save everyone’s time if the process needs to start all over again. Answers via phone are expected within a day, whereas emails (and SMS’s) can take several days even to be delivered, and may not be checked every day. The email return receipt could confirm that the person has been notified.

Thank you for your suggestion.
It has been forwarded to the BONUS administrator at the University of Newcastle Library who will also bring it to the attention of the other libraries which participate in the BONUS scheme.
UoN115116    

Sitting here in the Auchmuty Library foyer – trying to study at a computer – but your Library Assistant is busy yapping (loudly!) on the phone (with personal calls!). Not only that, but she does not seem to like people wanting to borrow books (as they are interupting her calls!).
Pretty poor form from!! Especially in the middle of end of Trimester Exam Period!

We regret that you have been disturbed. Staff will be reminded to minimise any phone calls they make.

Thank you for your feedback.

 

UoN115084

Hello, I was attempting to access an ebook via the databases page and the Ebrary links simply come up with Page Not Found. Not sue what the problem is.
An example link is: http://0-site.ebrary.com.library.newcastle.edu.au/lib/ssssss…etc
The message shown is:
Page not found.
Please verify your URL, the URL entered or pasted is not one we recognize.If you copied and pasted the URL to get here, please double check the format. Make sure all the terms are there and that the URL contains no spaces or return characters and make sure it does not end with punctuation.
You may want to start over by going back to your ebrary home page, for example: http://0-site.ebrary.com.library.newcastle.edu.au/lib/active

Without any details of the book you were trying to access, I think that it is probably no longer available from Ebrary. Unfortunately, publishers sometimes remove their titles from collections like Ebrary, and in these cases there may still be a link in the catalogue for a short time after the book becomes unavailable. We usually update our links weekly, but that still means there will always be times when you may find a link to a book that is no longer available.

Ourimbah Campus closed 12 December 2011

Ourimbah Campus, including the Library, is closed due to the weather.  It will re-open at 9 am on Tuesday 13 Dec.

NEWCAT downtime: Saturday 10th December 2011

Due to the installation of a new Millennium server on Saturday 10th December, access to Library resources will be unavailable from 8.00 am to 8:00 pm. This includes:

• Library catalogue (NEWCAT)
•  Encore
•  MyLibrary
•  Databases
• ejournals and ebooks
• All staff Millennium modules
• Requesting via BONUS+ etc

 

IT maintenance will also be carried out between 8:00am and 8:00pm Saturday 10^th December 2011

During this period, maintenance will be carried out on the University network.

This work will cause a number of service interruptions to both the University network and some telephones on all campuses.

BLACKBOARD, NUMAIL and MYHUB will remain available during this period.

 

Apologies for any inconvenience

Database downtime: MD Consult Australia – Sunday 11th December, 2011

Please note:  MD Consult Australia (and First Consult) will not be available for approximately 6 hours on Sunday, 11 December.

Scheduled downtime will commence at 5.00pm, Sydney-time, and is scheduled to end at 11.00pm.

We apologise for any inconvenience.

Got a Library fine?

Fines payments can be made via:

• Eftpos or Credit Card at the Library
• Credit Card by telephone: +61 2 49215850
• Credit Card Payment Form
• Cash or Cheque at the Cashiers Office in the Student Services Centre (Hunter Hub) at Callaghan Campus or in the Student Administration Building at the Ourimbah Campus.

Responses to Feedback 31st October

UoN114801    
Another day in the SILENT but noisy post grad room. Perhaps is it possible to have staff routinely make their presence known? This is really getting beyond a joke. One of the main offenders is a young woman, who seems to see nothing wrong with talking at the top of her voice about various social events etc. Not everyone wants to know about her life, and indeed some may want to actually pass their degree that they are spending thousands of dollars to obtain.
Please investigate this matter further.
Thank you for your feedback, we are currently addressing this issue

UoN114799

SIGNAGE re Silent Study Zone- I just had to put a sign directly in a man’s face. I do not believe my job is to be the post grad room silence monitor. I simply want to get my degree finished with some hope of succeeding. Can you please investigate this further.

Thank you for your Feedback.
I am advised that additional signage is being prepared for the Post Graduate Room area. Hopefully, this will ensure that other students are more considerate of their colleagues when
working in this particular zone.
Kind regards,
M. Carr (for Alison Rigby)
Library

UoN114798    
This feedback is further to the recent additional signage that has been put around the Post Graduate study room in the Auchmuty library. Many thanks for that, although there still needs to be much clearer signage displayed. The signage is much larger and the quantity of signage seems to be much greater (in comparing the size of the study locations). Your further review of this matter is greatly appreciated.

Thank you for your feedback.

UoN114701    
I am a postgraduate student and firstly want to thank you for the provision of the postgraduate study room. It’s great – thank you. Now the problem: I am aware that this is a silent study zone and think this is appropriate. However it is frequently the case that it is not used as a silent study area. Very often there are people working in this room holding lengthy audible conversations. I have no problem with occasional brief conversations but I have huge problems with lengthy conversations; this really impacts on concentration. I sometimes ask the people to please keep their voice down or to move to another area but not often as this is mostly not appreciated and I find it very difficult to be the person who is seen to be “correcting” my peers. I really think that many people do not realise this is a silent study area; I think therefore that improved signage would help. Some suggestions: a large sign on each entry door; a small sign on the back wall of each individual study / computer desk; large signs on each of the pillars. Even if people still don’t notice these it would be easier on people trying to concentrate if we could point out these signs to the talkers. Another suggestion is that some of the signs be displayed in languages other than English.

Please help! Thank you.

Thankyou for your feedback . We are currently working on publicity campaign for the Auchmuty Post Graduate room , which we hope will address the issues.
Regards
Alison

UoN114686    
Thank you very much Susan for speedy assistance in re Question # UoN114684!

Thank you for your feedback.

Change to weekend entry to Huxley Library

Entry to the Huxley library has changed on the weekends.

Entry is now through the main front doors of the Hunter building. You can no longer enter through the steel gates near the cafeteria. These gates will remained locked and closed on weekends.

NEWCAT downtime: Saturday 29th October 2011

Due to IT maintenance to be carried out between 8:00am and 8:00pm Saturday 29th October 2011, there could be possible interruptions to access to the following systems:

• NEWCAT, the Library catalogue
• Electronic resources including: databases, ejournals, ebooks, etc
• BONUS+

During this period, maintenance will be carried out on the University network.

This work will cause a number of service interruptions to both the University network and some telephones on all campuses.

Open Access Week 24 – 30 October 2011

Open Access Week 24 – 30 October 2011
Win an IPad and have a coffee on us!

In support of Open Access week the Library is offering all UoN staff and RHD students the chance to win an IPad. Submit a copy of your full text peer-reviewed manuscript (Final Accepted Version) to NOVA before midnight on 30 Oct 2011 and you will automatically be entered into the draw to win an IPad. You will also receive a coffee voucher which can be redeemed at Bytes Café (Auchmuty, Huxley, Forum, Hunter) on Callaghan Campus. If you not located at the Callaghan Campus we can arrange for a voucher to be redeemed at a cafe on another University of Newcastle campus.

What is Open Access week?
Open Access (OA) Week is intended to raise awareness of OA as a means to provide free online access to scholarly publications. One significant way in which authors can participate is to self-archive copies of their peer-reviewed manuscripts (Final Accepted Version) into the university’s institutional repository, NOVA. A number of UoN staff and RHD students are already making archive copies of their work available online via open access and the Library would like to encourage more authors to follow this practice.

Please submit

your peer-reviewed manuscripts
(Final Accepted Version)

to: nova@newcastle.edu.au

FAQs

What should I send to NOVA?
If available, for each of your publications – send Nova a copy of your peer-reviewed manuscript (Final Accepted Version).

How do I send my manuscript versions to NOVA?
Send the full-text of your publication via email to nova@newcastle.edu.au

Can I send the publisher versions of my work?
A large number of academic publishers, as the copyright owner, allow the author’s peer-reviewed manuscript (Final Accepted Version) to be archived in the university’s institutional repository, however a much smaller number of publishers allow their publisher version to be archived.

If the publisher version can be made available via OA then it will be eligible for our promotion. Check the publisher copyright policy and self-archiving database, SHERPA/ROMEO at: http://www.sherpa.ac.uk/romeo/.

If you as the author have retained copyright for your publication, then that publication is also eligible for our promotion.

I’m not sure about the version of the publication – who can help me with more information?
The NOVA team in the Library can answer any questions that you have. Please email nova@newcastle.edu.au, or call ext. 16688 or 15835 or 15861. You can also contact your Faculty Librarian.

What is the definition of a Final Accepted Version peer-reviewed manuscript?
Final Accepted Versions incorporate revisions made by authors following the journal / conference’s peer-review process. The version content mirrors that of the final publication.

When can I submit my manuscript version to NOVA?
To be eligible for entry in the iPad draw and a coffee voucher, Final Accepted Versions should be submitted from Monday 17th October 2011 up until midnight on Sunday 30th October 2011. Publications received after this date will not be eligible for our coffee promotion or for inclusion in the draw to win an IPad.

When will the draw to win an Ipad be held?
The draw for the iPad will take place on Wednesday 2nd November 2011. The winner will be contacted via phone or email.

How do I get my coffee vouchers?
Coffee Vouchers can be sent via internal mail or can be collected in person from the Library. Please advise when submitting your publications how you would like to receive your coffee voucher. If you are not based at Callaghan Campus we can arrange for you to have a voucher for a cafe at your campus.

Where can I read more about Open Access
For more information on Open Access, including the benefits, please see the following links.

Open Access Week

Why Open Access?

Open Access FAQ

A Very Brief Introduction to Open Access: -

What is NOVA?
NOVA (nova.newcastle.edu.au )is the University of Newcastle’s institutional open access repository. NOVA promotes the research of our University by making archived full-text content accessible, searchable and discoverable to the global research community via Google, Google Scholar and other major search engines.
Where possible, NOVA makes full-text publications available as Open Access, in-line with the appropriate copyright permission. NOVA provides a bibliographic record of the publication, the citation of the published version of the work and a link to the publisher’s web site.