Responses to Feedback – 28th April 2014

UoN119104
I am having trouble with ARL article reach again. I can’t tell if my request has gone through.

To check the progress of an ArticleReach request login into your My Library account and requested items will listed under ArticleReach requests (on Left Hand side of screen) and a progress statement will be against the title. For further information see the ArticleReach LibGuide.

UoN119103
You say we are online chat now but there is no response. How frustrating

I am sorry that you had a disapointing experience with our online chat service. We operate the service between 10 – 4 Monday – Friday. Will follow up with staff monitoring the service.

Thank you for your feedback.

UoN119020
The new catalog is not user friendly when searching for specific articles which is a major part of my library work. It will not find papers within journals and offers a confusing layout when searching. An improvement on the old one? Not for my work.

Dear Sir/Madam,
The new version of the Library’s catalogue (NewCat+) does in fact allow users to search for journal articles by the specific article title. This is the first time searching by journal article titles has been possible using the Library catalogue and is a major improvement over the previous version of the catalogue.

Please note that when you search by journal article title it is important to ensure that spelling is accurate. It is also useful (but not essential) to enclose the journal article title in double quote marks “xxxx xxx xxxxx” as this ensures you are searching for an exact matching phrase.

Extra search Tips for NewCat+ can be found @ http://www.newcastle.edu.au/library/learn/newcat-search-tips

Kind regards,
Information Service

 

UoN118996    
Just wanted to show my appreciation for the prompt reply in response to an administrative query. Good job on getting back to me so quickly so I could be off on the right track.

Thank you very much for your feedback.
Information Service

UoN118989
(1) Contradcitory information under Borrowing: “Staff are not subject to fines…” is followed by “All staff receive fines…”. Maybe that “not” should be “now”? (2) Wrong word used on a page NewCat + Tips: The heading “Alternate Spellings” should be “Alternative Spellings”. (Alternate means to swap from one to the other. Alternative means another choice.)

Thank you for your feedback.

In response to your first point re: ‘Staff are not subject to fines for late return of University of Newcastle items. All staff receive fines for non return of University of Newcastle items and late return of BONUS+ materials.’

The information we wanted to convey was that while staff don’t get fined for late return of UoN items, they do have to pay fines on late return of BONUS books (books belonging to other libraries). As well as this, if staff keep a book permanently and never return it to the library, (sadly this does happen), as well as being billed for the cost of the item, they will be subject to additional fines. Thanks for your feedback – we’ll work on a clearer way to say this.

Re your second point re alternate/alternative: the Macquarie Dictionary provides ‘alternative’ as one of the definitions for ‘alternate’ but does also include a note to say it is ‘still a disputed usage but increasingly common’. As it is causing you annoyance we’re happy to go with the alternative and change it to alternative.

 

UoN118942
In my respectful opinion, there was nothing wrong with the old NEWCAT.

Dear Mr Boland,

Thank you for your recent feedback about the new Library catalogue.
Our new library catalogue, NewCat+ is a major enhancement and now includes both our library catalogue and most of our journal databases (over 300 sources in fact), making it possible to retrieve an extensive selection of resources with just one search, including journal articles.

Due to the vast coverage of this new search interface, there have been and will continue to be progressive refinements to improve the performance of the system, including ranking of search results and ease of use.
We have written a set of useful search hints and tips which are available on our website. Of particular relevance to you may be the following information: To retrieve the most relevant set of results, use quotation marks to search for a phrase or specific title (book, journal title, journal article etc).
For example, “citizen emperor napoleon in power”

From your initial set of results, it is important to select either ‘Library Catalogue’ or ‘Journal articles’ from the ‘Limit By’ links on the left hand side of the screen.

• Choose ‘Library catalogue’ to display our traditional library holdings – books, ebooks, journal titles, DVDs etc;

• Choose ‘Journal articles’ to display results from our journal databases, including full text articles.

From there, if you need to use them, you have a number of other limiters or ‘facets’ that you can use to pinpoint the results you want – for example, location, format or publication date. For further search tips, please have a look @ http://www.newcastle.edu.au/library/learn/newcat-search-tips
If you would like further help and assistance I’d be happy to talk with you.

My contact details are listed below.

Kind regards,
Michael Carr

 

UoN118882
The new library catalogue system is impossible to negotiate. It makes searching for an item much, much more difficult. Please, please, please bring back Newcat. The new system makes absolutely no sense.

Dear Professor Dwyer,

Thank you for your feedback about the new Library catalogue. Our new library catalogue, NewCat+ is a major enhancement and now includes both our library catalogue and most of our journal databases (over 300 sources in fact), making it possible to retrieve an extensive selection of resources with just one search, including journal articles.

Due to the vast coverage of this new search interface, there have been and will continue to be progressive refinements to improve the performance of the system, including ranking of search results and ease of use.

We have written a set of useful search hints and tips which are available on our website. Of particular relevance to you may be the following information: To retrieve the most relevant set of results, use quotation marks to search for a phrase or specific title (book, journal title, journal article etc).

For example, “citizen emperor napoleon in power”

From your initial set of results, it is important to select either ‘Library Catalogue’ or ‘Journal articles’ from the ‘Limit By’ links on the left hand side of the screen.

• Choose ‘Library catalogue’ to display our traditional library holdings – books, ebooks, journal titles, DVDs etc;

• Choose ‘Journal articles’ to display results from our journal databases, including full text articles.

From there, if you need to use them, you have a number of other limiters or ‘facets’ that you can use to pinpoint the results you want – for example, location, format or publication date. For further search tips, please have a look at http://www.newcastle.edu.au/library/learn/newcat-search-tips

If you would like further help and assistance I’d be happy to talk with you.

My contact details are listed below.

Kind regards,
Michael Carr

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

%d bloggers like this: