Thanks for your prompt response, however when i go to this link, there is no “read online” or “download” option as is the case with other electronic books. The only link is “recommend to librarian”, hence my recommendation. Could you please advise accordingly. Thank you
I regret that as you did not leave your contact details, I am unable to reply.
These e-books are becoming very problematic particularly as there is becoming an increasing number of them – I do not want to sit at my computer and read. Is it possible to get them uploaded onto a Kindle – otherwise they are useless.
How are they meant to be read unless you can put them onto your Kindle?
Unfortunately, not all ebook publishers make content available in a format which is suitable for use with devices such as a Kindle. I regret that the Library has little or no control over the format which ebook publishers use and with which devices such formats are compatible.
Could we please have a way to open the window in HC109? The dust levels are giving people allergy problems and there is a dire need for ventilation, especially in the warmer months.
Have put in a Maximo request to thoroughly clean the carpet.
There is a big problem with the way people wait for computers\, some students think that is ok to push ahead of the queue and troll the room for a spare computer, this is not fair to those who do wait inline an many students are very frustrated. I have noticed that some of the students are international and may not be aware of how the system works so please when you give tours inform all students of how the system should work.
Thank you for your feedback
There is a non-functioning link: http://encore.newcastle.edu.au/iii/encore/search?target=Town…etc See the option for: ”View full text available 01/04/1910 to present in Liverpool University Press” That is not working When testing I was able to access a selection of articles and pdf’s.
Thank you for your feedback this has been reported
I would like to request that the layout of Short Loans at Huxley Library be rearranged. Currently, it is too noisy and distracting. The alarm sensors go off every time someone returns a book to the loan desk, which is inside the Short
Loans area. The subsequent conversations are distracting. Would it be possible to redirect the area to be a quiet zone and perhaps move the library technician around?
Your feedback has been noted, thank you.
The new macs in the huxley postgraduate room are lovely; thank you for the upgrade.
However! There are NO printers available in the drop-down menu, ergo, there is NO printing available on those computers. Also, there is no internet connectivity using Safari. I have not been able to get to this interface to raise this concern for three days!
Thank you for your feedback. If you are having trouble with the Macs in the Post Grad room or anywhere else in the Huxley library, please come to the desk and let staff know. We have a library rover who may be able to assist any IT
problems for you. Thank you for your feedback regarding the Post Grad room!
Why have the desks at Huxley Library been changed? The library help staff are now placed out of the way, and into short loans. This is not helpful. They field more questions about the library and need the larger amount of space to address as many people and inquiries as possible. The staff are very friendly, but it seems that their positioning is not user-friendly. It doesn’t seem appropriate to be discussing concerns and inquiries in the short loans area, which is traditionally a quiet/silent zone
Huxley library is a very busy library and in order to ensure good workflows we have positioned the Lending Team near the Short Loans collection and the Self Check out machine. This means that staff and students are now able to discuss any issues with short loans, holds, BONUS books or borrowing a book at the one desk.
Thank you for your feedback.
I have just received word of the planned outage to library services, tomorrow (July 10th). This means I was given 12 hours notice. Unfortunately I need access during that time. Now, I understand that sometimes outages must occur - sometimes, they are simply unavoidable – but to only give 12 hours notice is slack, and does not live up to the high level of service I have come to expect from this University.
Thank you for your feedback.
You will obviously be very pleased to know that all Library services have, as of 9:40 am Wednesday 10th July, been FULLY RESTORED. This you will of course note is a much earlier time than our American software suppliers first indicated. I would also point out that you are in fact mistaken when you mention ” 12 hours notice.” Notice was very clearly posted on the Library Homepage early on Monday 8th July.
To whom it may concern,
I’m a music staff and student. As musician need huge demand of sheet music. Sometimes pages can get up to 100. Due to technology, we can simply scan the scores/music into USB or ipad or any sort of devices. However, there’s only ONE printing machine, which located at the City Hub Ground level in University House provide USB scanning. Which cause a lot of inconveniences when music library is located at level 1. And for music teachers and students, we have to borrowed a pile of music & scores, then travel to G/F, and head back to 1/F to return the music. Therefore , I would like to suggest if we can have the same facility in the City Campus Library. Your concern will be highly appreciated.
Thank you for your suggestion. We will consider a networked photocopier when the contract is renewed. May I remind you about copyright limits for photocopying. You are only allowed to copy 10% of a work or song.
I think I may have accidentally changed some one else’s pin. Because I was tired and was entering my username and pin incorrectly, it prompted a pin number password change. When I changed it and was then logged in I discovered that I was XXXXXXX rather than myself. I quickly logged out and have checked and resubmitted my details, but I hope I have not caused confusion for this other student, now that her pin has been inadvertantly changed. Just letting you know how easy this mistake was to make with only one incorrect digit in my username. I apologise for any inconvenience.
Thank you for informing us.
Happy with the speed and content of response.
Thank you for your feedback.
I am writing to ask why the Ourimbah library exam period opening times were changed for this semester. The extended opening hours seemed to start a week earlier this semester and finished only one week into the exam period. This weekend - in the middle of the exam period – the main library was only opened until 3pm. There are still two weeks left of the exam period! I use the quiet area of the library to study and find it essential during exam periods as I have two young children at home. This weekend, after the main library shut, it was impossible to get anywhere quiet to study. The 24 hour section was extremely busy and noisy. Today (Sunday 16 June) there were a lot of people wandering around the library trying to find somewhere to study – either quiet spots or group areas. There was just not sufficient areas available. There should be allocated quiet area in the 24 hour section, and the main library should be open later throughout the whole exam period – not just the first week.
Thank you for your very useful feedback. This matter has been directed to Library Management for further consideration.
Thank you for your reply. Unfortunately my Library id’s do not work with the Wiley website. They work for everything else.
A big thank you to the librarians in the Huxley Library. They have helped me with many of my research issues, always with a smile.
Thank you for your feedback.
The Acland’s video atlas online is not working. It opens to a runtime error page. Could you please fix this asap?
Acland’s video atlas online is now working correctly.
hi. just wanted to say a big thank you thank you thank you to anthony at huxley this afternoon. i had a big assignment due and was freaking out about it. i did something to the file and stressed myself out even more. i went looking for the rover and he had gone home but anthony offered to help. i am embarrassed to say this but i was an emotional wreck and probably wasn’t very polite. He was so patient and kind and helped me get the file converted to pdf so that i could submit it. i don’t think i gave him a proper thank you, so hopefully this will get to him. i’m sure he’ll know who it’s from.
Thank you for your feedback.
I am up to my eyes in work, and need a book from auchmuty, why is there not a facility for staff to order books and deliver to huxley,,, going up to auchmity takes three quarters of an hour. If i get the book it benefits students… as it is don’t have the time to collect it
We do have a mail delivery between Huxley and Auchmuty libraries. However, the mail does not arrive at a specific time at each library, so we can’t guarantee the books in a timely manner. Therefore, if you request a book to be picked up at either Huxely or Auchmuty, it may well not arrive to the requested library until the next day. It is therefore quicker for staff and students to walk between the two libraries.
The Macs in the Post-Grad Room need immediate attention. Currently, printing to the Toshiba printer located within the room is unavailable. Printing is sent upstairs to the pool, where numerous printing jobs have gone missing due to student and printer errors. Printing via the HC-109-TOSH printer was available last year, and now it isn’t even an option in the drop-down menu to ‘add a printer’. Please fix this. Secondly, not all network user accounts are available at these computers. For instance, my user name and password is accepted on only ONE Mac. One has a yellow dot at the login screen, and again, a red dot at the other. This is unacceptable. Of the four computers available in this room, I can only access two. Thirdly, I would appreciate not having to take care of software updates whilst using these Macs. The notifications will not be ignored, and I have no power to effect any change as I am not the administrator. For example, Adobe Professional is stuck at the administrator screen, because I do not have the ability to move beyond this. This means that I cannot view ANY pdfs until the matter is resolved. Also, would it be possible to have a scanner attached to a Mac computer somewhere in the Huxley library? Finally, when I am forced to use the Macs upstairs due to their unavailability, it would also be nice not to see that of the ONE table of Macs, at least two are also unavailable. Thank you for your time
Thank you for the feedback. We have had many different issues with the Macs for a while. IT and the library are woking hard to resove these issues. We apologise for all the interuptions students are experiencing with the Macs. Hopefully, over this next week IT will have found a solution.
I appreciate your speedy response. Thanks
I am a first year uni student. Have had troubles printing so have been doing all of it from home. Today I couldn’t so I had to try and do it at uni. The background is have loaded $10 onto card but the print cost and release icon does not appear on screen nor does the printing come out. Yes I am doing it properly as when swiping my card at the autoloader it says I have around $7 credit so must be taking the money but not printing. Have been to student hub and they have been unable to help me so now have contacted IT etc. I approached a rover in the library this morning whose name was xxxxx, a big guy. He thought I was an idiot and treated me as such. He didn’t believe I knew about how to print and was very condescending towards me. Had to approach him twice and on the second occasion he realised I was correct about the printing. While standing near the desk where he and another person (female) were situated he said to this lady “I would expect a certain amount of (something, didn’t hear what) from uni students. Obviously this was aimed at me, and although I am a first year uni student I am more professional in my part time job than this man could ever be. He was arrogant and rude. Why you would have someone like that in a helping role is beyond me. I feel very embarrassed by the whole encounter and will not want to ask for help from any rover in future, which of course defeats the purpose of having them.
Thank you for your feedback. Rovers have all been trained on good customer service and University code of conduct. We are sorry that you had an experience that does not seem to reflect this standard but I can assure you that Library staff try to be professional in their dealing with clients at all time. Don’t hesitate to come back if you have issues while using library services.
Hello, I am a librarian at the University of Huddersfield & we are in the process of switching to APA 6th referencing style. We currently have a subscription to libguides and wondered how you created your Examples section for your
referencing libguides as we were hoping to do something similar. It’s brilliant. Any help would be great. I look forward to hearing from you. Kirsty Bower (Subject Librarian Human and Health Sciences).
We have two referencing guides, created by two different staff members who are both currently on leave. However, I can help you. Once you have set up your libguide and created all your top level pages and boxes:
Log into your libguide account. On the mustard colour dashboard, click on ‘Add/Edit pages’.
On the drop down menu choose ‘add/reuse page’
In the window that pops up choose ‘create new page’
In the ‘page’ name text box, enter the name of the new page you want to create e.g. examples A-F
Enter a description if you like (I don’t always)
Click in the ‘position’ text box which says ‘Add as a top level page’. Look at the options in the drop down menu
Choose the top level page which you want to add your examples under.
I do not add a friendly url, or redirect to another page etc.
As I said we have two libguide for referencing, I am not sure which one you have found. Here are the links:
Our libguide with many different sytles of referencing
Our APA 6th libguide for Nursing and midwifery
I hope my instructions are clear!!
Best of luck.