Responses to Feedback 2nd May – 23rd May 23, 2013

UoN117672
The monitor in Auchmuty Flowers Room 2 is not working if I connect my laptop with HDMI cable provided in the room, and the monitor is too small compares to other flowers room. Please change the monitor.

Calls have been made to fix the technical issues,

UoN117657
I think that it would be a welcome practice for library staff to enforce the ‘silent’ zone rules more actively and visibly.
I believe that recent changes to library ‘zones’ from last semester in addition to the large increase in new students has resulted in a large number of students either unaware of the rules within different zones, or simply don’t abide by them.
Library staff actively enforcing the zones, additional signage and possible inclusion on the computer screen savers are some ideas which I am sure you are aware of.
This is extremely frustrating given the fact there are no extra computers and no additional group meeting facilities etc.
I find it disheartening that current students are paying the same prices for courses as 2012 and prior, though we have less resources at our disposal due to increase in student numbers, essentially affecting student outcomes and the reputation of the university, consequently affecting revenue and profitability of UoN.
I appreciate your time and consideration of my feedback.

Thank you for your feedback. Staff reshelving in the silent zones will point out alternative study spaces for people who need to chat.
With the exams approaching we will also ensure zoning information is clearly displayed.
Regards
Alison

UoN117636
Hey guys, can you please look into supplying extra chairs in the library. Students are required to do group work and when booths are full, they will crowd around a single monitor with multiple chairs, taken from empty computers. Cue students coming in the use said computers, no chairs in sight and if you ask people if they are using an empty chair beside them, they will probably say yes. A collection of say 3 chairs per pod located close to pods would at least relieve this situation so that students do not have to be on their knees to use the computers (as I am at this very moment).

If you need further justification to your bosses as to why you should do this, I would recommend this issue has implications relating to students with injuries and disabilities, workplace health and safety, and the prevention of some poor stressed uni student going postal on their fellow stressed students because of a chair and causing an overall disruption.
Also like to say your peeps behind the desk at huxley are super awesome because they always help me with stuff, they always reply when I say hello as I walk in and goodbye as I walk out (see not all negative). Keep up the good work!

Thanks for your feedback – chair audits are done regularly , so any chairs which require replacement will be picked up in this way. There are enough chairs for seats in Huxley as well as spares. Pods are designed for more than one chair to a machine. Thanks for the feedback on our staff!

Responses to Feedback 22nd March – 2nd May, 2013

UoN117608
Hi, I often study in the Auchmuty Library Post-Grad study room. Recently I noticed what I believe to be a
UFO or Flying Saucer through the large window that faces out onto the courtyard. The object itself seemed
to be hovering over the
Hunter side of campus. This kind of phenomenon is not something that I regularly encounter. I have only
seen a UFO on 6 other occasions (one of which beamed up the Cornetto I’d bought with my last $3.00, leaving
me without a frozen snack that evening). Anyway, the point of all this is that since the encounter I have
noticed a burly, bald, goateed Croatian man clad in black attire in the library. Is this gentleman an agent
of the top secret government agency often referred to by enthusiasts as MIB (Men in Black)? If so, what
kind of pay grade are they on – HEW 5?
The Library is unable to provide information re the following matters:

- personal experiences with UFO’s (with or without ice creams)
- MIB’s (Man in Black or Men in Black) on the premises,
- pay grades for the above (either on of off the premises).
UoN117591
When you look at your copy of this book, you will notice that you have misspelled the title in your
catalogue.
It should be Samuel Griffith, with one m.
Please correct it, as it makes me look an idiot when it crops on on databases worldwide.
Many thanks,
Roy Forward
YOUR CATALOGUE:
Author Forward, Roy, 1936-
Title Sammuel Griffith
Published Melbourne : O.U.P., 1964
Phys Descr 1 v
Series Great Australians
Subject Griffith, Samuel, Sir, 1845-1920

Thank you for drawing this error to our attention, I have asked the Bibliographic Services section to make

the required correction.

UoN117573

It’s annoying that there are children of students using the computers when clearly it is a busy time and I
don’t like paying $1000′s for them to play games when I could be using that computer for study.

Thank you for your feedback. Library Staff will be reminded to ask parents not to login children to
University computers.

UoN117546

Thank you so much for your time and support – exceptional response time and you guys really go above and
beyond. Thanks again for your help.

Thank you for your feedback.

UoN117541
Make sure that the students using group study rooms in silent zones understanding the meaning of SILENT!
the girls using the room near C89 right now are practically screaming and we can all hear every word. it’s
very distracting. Would be great if someone could come and remind them as soon as possible.

I apologise for the thoughtless behaviour of these very noisy students, I have checked with the Huxley
staff and they advise that matters are now in hand.

UoN117528
It would be good if when you borrow a book that cant be renewed that you get told this when you borrow it,
so you dont only find out this information when you try to renew it

Thank you for your suggestion.
We will forward it on to our software supplier as a suggested enhancement.

UoN117527
It would be good if you could send out an email when someone puts a hold on one of the books you are
borrowing so you dont find out that you cant renew it when you are trying to renew it the day the book is
due, and then have to drive all the way into uni to drop the book off.

Thank you for your suggestion.
We will forward it on to our software supplier as a suggested enhancement.

UoN117508
Does the Librarian that rides the pushbike to work know any martial arts?

Yes

UoN117504
Hi, Adobe Digital Editions is a fantastic way to read the ebooks available through the library, much more
user friendly and you can actually read page after page not waiting for it to load. But it rarely ever
works here on campus. The biggest issue seems to be the simple task of downloading the books and opening
them, I am constantly getting a message saying: Error getting license Server communication problem:
E_ADEPT_IO
I work on the same computer in the postgrad room at Auchmuty and have signed in on my Adobe account when
using Adobe Digital Editions. It worked for a few weeks and hasn’t worked since. I’ve reported it to IT but
no one has gotten back to me in two weeks. So I thought you should know that for some reason it doesn’t
work.

This seems to be a problem that occurs sometimes when using Adobe Digital Editions in a computer lab
environment. It is an IT issue, and Library staff have reported it to 17000 as well.

Responses to Feedback 6th Nov, 2012 to 22nd March, 2013 BUMPER Edition!

UoN117374
I was in the foyer level in the Auchmuty library and someone took my printing from the printer. I waited
around and noone returned it. I would just like to make people aware that this is occuring.

Library Staff will be alerted. Thank you for reporting this matter.

UoN117343
I was studying in the silent area downstairs this morning and thought I’d better bring a couple of things
to your attention. After I sat down and started orgainising my books, I noticed that the light above my
desk was flickering quite badly. I had to move to another desk but noticed that there were a couple more
doing the same thing. I’m sure I don’t really have to tell you how bad that would be for long periods of
reading. The other thing was that there was some staff training happening in a room at the back. This room
doesn’t appear to be soundproofed like the group study rooms. Although it was nice to hear people having a
good time while training… a very rare thing, it was a bit noisy for a silent area blah blah blah. Thanks
for all the great work you do, you are very much appreciated.

Will Maximo the flickering light. Ensure signs are accurate to direct students into the old AV room for
extra silent study.

Leone Clough, Huxley Team Leader

UoN117333
Thanks a lot for the service, i was frustrated for 3hours trying every method to retrieve an article
online, your response was timely and it brought great relief.

Thank you for your feedback.

UoN117330
Fantastic service thankyou. Prompt,easy to follow

Thank you for your feedback.

UoN117329
Wow! Immediate response, with easy to follow step-by-step instructions.
Excellent service, thank you!
Thank you for your feedback.

UoN117290
Thank you for your help and your quick response. The additional information outlining the steps to search
for journals was very much appreciated.

Thanks

Leah

Thank you for your feedback.

UoN117246
I was so pleased to discover that the Huxley Library holds physical copies of Wired ( J306.05/W1). I feel
that Wired is a great resource for any students interested in IT, new technologies, Futurism, cutting edge
philosophies and gadgets. Chuck in some pop-cultural references to boot (comics, movies, video games etc)
and you have the perfect educational/entertaining read for the contemporary student.
It goes to show that The University of Newcastle has progressive material!
Thanks!

Thank you very much for your feedback.

UoN117202
Re: Question # UoN117200
Hello Judy
I have investigated and repaired the link in this record which points to the Publisher site.
I also found that our subscription for this title from OVID should only be up to 2006, so I have amended
the holdings statement to reflect this.
Hope this helps! Cheers, Julie

Replay – Yes, thanks. And thank you for your quick assistance! Kind regards Judy
Thank you.

UoN117169
I was wondering if a sign can be placed next to the library water tank just advising students not to place
their drink bottle nozzle all the way in the nozzle of the tank as I noticed there were a few students who
are not aware of this and I feel it can spread bacteria and illness. Thank you

Thank you for your valuable suggestion which has been forwarded to Library Management for action.

Kind regards,

UoN117150
Is there any way of editing the Newcat entry for Britannia Journal, to indicate that Volume 41 (2010),
Volume 42 (2011) & Volume 43 (2012) are available at Cambridge Journals Online? At the moment the entry is
for 01/01/1970-31/01/2009 (Volume 40) in Jstor. I was intending to request very lengthy articles from each
of these journals (Vols 41-43) through Get It, when I checked the Databases just in case and located them
there. Thank you

Thank you very much for this suggestion – an excellent idea.
Your email has been forwarded for action to the section of the Library which maintains catalogue entries.
UoN117144
Hi, Anthony,
Thanks for you help!
Chris

Thank you for your feedback.

UoN117102
Hi, just a quick shout out to all the library staff across Callaghan for sticking in there and keeping the
place open over the break. Well done for providing much needed facilities!

Thank you for your feedback.

UoN117099
Wonderful so far. Thanks

Thank you for your feedback.

UoN117068
Newcastle University is a great institution and I am proud to be a student here. It’s great that we rank highly in a number of different areas on a global scale, though I find it extremely frustrating and pretty pathetic that it takes up to 10 minutes to log onto a computer in the auchmuty library. Once logged on you are sure to encounter non-responsive programs which drags time out even more so. You will find that you have to begin to log off, which takes up to another 5 minutes even though I generally have to remove any usb devices without ejecting them correctly due to the state of the computer. Following this, you are then required to pack up all your gear and relocate to another computer, in the hopes that it is in better
condition than the last…but don’t hold your breath.I really hope that these issues, which I believe have been identified previously, are rectified prior to the beginning of semester 1 when the IT systems will really be tested to their limits once again.
Thank you for your comments which were forwarded to the IT Department.

UoN117032
Its kind of you really that answer my question…im from iran and could not go there…thank you really

Thank you for your response.

UoN117029
Thank you so much Leone, I appreciate your support. i must mention that your Library service is wonderful,
quick and effective.Thanks for attaching my required material.

Thank you for your response.

UoN117010
Dear Sir/Madam, I did try your suggestion about “forgot the password” part. However, when I reset my
password it could not create a new one.
I regret that I simply cannot understand the nature of the problem you mention.

The software used for the “Forgot Password” procedure has been in very successful use for at least three(3)
years.

UoN116948
Thank you for the prompt service regarding Question # UoN116945.

Thank you for your feedback.

UoN116943
Hi, thanks for your answer to my question # UoN116940 regarding searching across many databases at once and
referring to the Encore capability. My comment is that this helpful search capability is not mentioned on
the Library homepage. Next to the search box it says “Library Catalogue”. It would be helpful if the Encore
search capability was indicated on the home page, the Database and eResources page, the Databases page and
the Supersearch temporarily unavailable page.

Thanks

Thank you for your feedback which has been forwarded to the relevant section within the Library for

consideration.

UoN116930
To whom it may concern,
I’m tidying up a few referencing things for my thesis which is due tomorrow, and am having trouble with
referencing the following. I would greatly appreciate your assistance!
I am trying to find out the referencing details Chopin’s Polonaise-Fantasy played by Ohlsson, from a CD on
Naxos Music online. This is the link:
http://www.naxosmusiclibrary.com/catalogue/item.asp?cid=5099…etc
I am having trouble finding out the date when the piece was recorded, and also the other details needed for
referencing in APA 6th style.

Thank you so much in advance!

The date of Physical Release: 08/2010 is recorded in the NAXOS catalogue for the ART OF CHOPIN @

http://www.naxos.com/catalogue/item.asp?item_code=3078948

If this isn’t the correct piece please consult the listings for Ohlsson @

http://www.naxos.com/person/Garrick_Ohlsson/4870.htm

I hope that these NAXOS pages will provide the details which you require.

Kind regards,

M. Carr
Information Service
Library

UoN116917
Trying to access “Quick reference to critical care [electronic resource] / Nancy H. Diepenbrock 2012″ I get the following error message on the Ovid website:
“The book with accession 01438535$ is not accessible.Redirecting to BOOKID=11310 instead.No accessible serials for familyId 11310
The requested book is no longer available.”

Hello.
There are currently problems with accessing OVID titles.
The issue is being investigated, and hope to have the issue resolved as soon as possible.

Apologies for any inconvenience

 

Responses to Feedback 5th November, 2012

UoN116884
Hi,
Seeing that the end of the year is upon us, I feel it is time to give credit to the staff at the Auchmuty library. In particular, Jim and Andrew stand out as star players and have helped me numerous times. Without them my degree wouldn’t be as close to completion as it currently is.
Regards,
Nadine

Thank you for your feedback

UoN116882

Hello
Thank you so much for your timely response. My problem is now resolved.
Kind regards

Thank you for your feedback
UoN116863

Hello, I just wanted to let you know that when requesting books on the mobile version of the catalogue on my iPhone, there is no option to choose which campus to pick up your request from. I’m in Newcastle and wanted an item from the Central Coast Library and when I placed the request
it defaulted to the Central Coast Library.

Thank you for your feedback, this has been forwarded to Electronic Services

UoN116842

I would like to request a repair on the green “Exit” security lights on the top floor. They have a fault where there is a loud buzzing sound that comes from them. This may be associated with them charging up or something. These green Exit light signs are attached to the ceiling. The loud buzzing sound may be intermittent as sometimes they don’t make any sound but this afternoon they have been loudly buzzing away for at least 3 hours. The loudest one is in the South West corner of the top floor of the library. This is the section of the top floor closest to the Shortland Union building. There is also a similar exit sign across from that on the extreme South East corner of the building. (Interstingly 2012/10/22_17:41 as I am typing this the loud buzzing noise just stopped uncanny did it know I was conspiring to have it stopped!) This noise is frequent, it renders about four desks unusable and it persists for hours, as mentioned. The service people may find that it isn’t making a noise when they come to check it but rest assured it does do this and does it annoyingly. I can understand why it hasn’t been fixed – it is intermittant.

The problems with the buzzing of the green “Exit” security lights on the top floor of the Auchmuty Library have been reported to the University’s Buildings and Facilities Maintenance section for action.
Thank you very much for reporting this matter.
Kind regards

 

Responses to Feedback 22nd October, 2012

UoN116790

As it is getting nearer to the end of the semester I felt it important to recognise and thank the wonderful and helpful IT staff at Ourimbah library. Special thanks goes to Richard, Belinda, Lydia and Brittany, without their help and expertise I would have struggled throughout the semester.

Thank you for your generous comments.

UoN116837

My request is that you reload a reading on short loan in THEO6022. It is the 4.1.3 East, T.  “Catechesis with Youth” in Leadership for Catholic Youth Ministry: A comprehensive Resource. TwentyThird publications. Connecticut. 2009. p184-211 I ask this because when it was scanned onto the short loan list the text loaded in a curved sort  of way as a result of the book not being flat onto the scanning screen. This does make it more difficult to read but these days I think a lot of students like me save these readings and then want to highlight the important pieces of the text. I do this by converting the PDF document into
a Word document and then I highlight the text on my computer with the highlighter tool. This saves me printing all the readings out and then highlighting them. I can also copy and paste important parts of the reading into my essays and documents. None of this works if the reading is scanned onto the short loan lists in a curved way.

Many thanks

 

UoN116824

Why is it that if you’re not able to reserve books from the same campus you’re collecting them from, the reservation still goes through but is erased the next day? Would it not be better to have this as an impossible thing to do?

UoN116794

Hello. I’m dissatified with the BONUS system in that two books I’ve ordered have come from Massey University when they could have come from Australian universities. The second issue I have is the inability to borrow a BONUS book until that book has been returned to the issuing library. So, the Massey book I recently returned, means I have to wait probably at least seven days before I can request another BONUS book. I currently have four books out and urgently require another one, which I hope I’ll be able to request today. Thanks for reading my message.

I look forward to your response in explaining the BONUS process.

Thank you for your feedback, I have passed on your comments re BONUS to the relevant staff.

 

UoN116793

As it is nearing the end of semester, I feel its important to acknowledge and thank the friendly and helpful loans desk staff at Ourimbah library, particular mention must go to Leanne, Lorraine, Jacob, Jenny, Cynthia, Paul, Michael, the two Ruths and Robyn. They all help make the campus library atmosphere a great learning environment. Thank you.

Thank you for your feedback.

 

UoN116792

While doing research for a history assignment I had the pleasure of meeting Alicia, at the Ourimbah library information desk. Her pleasant manner and helpfulness with microfiche were invaluable to me. Thank you for having staff like Alicia available to help students.

Thank you for your feedback.

Responses to Feedback 26th September, 2012

UoN116689

Hello,
the 24/7 part of Ourimbah library has no quiet work place with computers. There is nowhere that people are expected to be quiet and therefore no easy option of asking people to be quiet. There is also little space if you have books and papers for assignments. While much information is online not all is and it is difficult to find a place to work. It has been quite unsatisfactory studying here since the library closed today. At home there are kids and a household which makes work difficult and at the library there were people talking constantly. It would be good if some computers, with space, can be designated quiet work area.Thank you

Thank you for your suggestion. The OIC 24/7 has 7 group study rooms that are available for use 24/7, 4 on the lower level of the Library and 3 on the upper level. If there are groups making excessive noise please let the Rover on duty know and they will redirect them to the group study room.

UoN116682
Your service was great! Many thanks.

Thank you very much for your feedback.

UoN116677

Today was the 5th time in two weeks that I have had to log onto more than three computers in the Auchmuty library – just to simply print lecture slides. As each PC I logged on to & waited the 5 or so minutes for the machine to apply a myriad of ‘principles’ and ‘folders’ to load up and log on, it was extremely frustrating to have multiple print attempts fail – without the print dialogue box displaying, and then having to log off, and repeat the process several times before successfully printing my desired selection. As a university in the top50/ top 4% in the world, I think the quality of IT services are absolutely deplorable and needs to improve.
To compensate for the poor quality of IT services I need to manage my time to arrive at least 1 hour prior to any classes to try and ensure I have enough time to simply print out lecture slides and related documents so that I can make it to class on time. As a ‘quality’ university I feel these issues need to be rectified so the quality of IT systems are consistent and in alignment with the desired status of the University.

I appreciate your time in viewing my feedback and stress the issues identified are confronted.

UoN116669
Ourimbah campus library staff are always friendly and helpful. They really do an outstanding job. Special mention for Narelle and her tenacity in finding some much needed information. She was calm and cheerful throughout a very stressful encounter. She’s a great asset to your staff. Keep up the good work.

Thank you for the positive feedback, the library staff are always happy to assist. We appreciate you making the time to give us feedback.

Responses to Feedback 7th September, 2012

UoN116626

Could boiling water for tea and coffee, a microwave and a sink be made available for the 24/7 section of the library. Access to drinks and snacks would be great. Thank you

Good news – a surivival station should be installed by the end of the year as part of SSAF funding. Watch for information /posters as more details come to hand.

UoN116624

Ourimbah campus. ladies toilets next to printing room in the new section (open 24hrs) the internal door to the ladies toilet bangs every time it shuts. Surely in 2012 at Newcastle University library something can be done. None of the others do it. A shutting arm was installed but hasn’t fixed the banging.

Thank you for bringing this to our notice. This has now been reported to University facilities management for further investigation.

UoN116618

I just wanted to give some feedback on the library silent zones. I greatly appreciate the silent zones but I am frustrated that they are rarely ‘silent’. Today in Short Loans in Auchmuty there were two separate pairs of students doing research together. They were not even whispering – just talking at a normal volume. In the past, when people have been doing group work in silent zones, I have notified library staff who have been very helpful. However this is not an long-term solution to the problem. Could more signs be put up in short loans that describe the rules of silent zones? Could library staff actively monitor silent zones such as Short Loans and ask people to stop talking?

Thank you

UoN116616

Would it be possible to provide anchor points on the coffee tables in the libraries so I can bring a laptop lock/kensington cable so I can lock my laptop to the desk if I need to walk away for a coffee/toilet break.

Dear Sir or Madam,

Thank you for your feedback. We are investigating whether funds from the Library’s Minor Works program can be used for this purpose.

Kind regards.

UoN116570

Could you please correct an error in your catalogue? the kit ‘Brave Talk’ 302.14071 CALL was authored by my husband, Kenneth Francis Callan but has been incorrectly attributed to Kenneth Charles Michael Callan. The error is understandable as both authors have published in the same subject area (education). I am a librarian at Queensland University of Technology in Brisbane.

Dear Ms Callan,

Thank you for your email.

I apologise for the error regarding our incorrect author attribution for this work. This matter has been directed to the Bibliographic Services Team for correction.

Kind regards,

M.Carr
Information Service
Library

UoN116558

There are several loose carpet tiles at the top of the stairs in the Auchmuty library on level 4. This is a hazard and I have seen several people trip over this. Also the exit warning light above the door near Flowers Study room 2, keeps making a buzzing noise. I have noticed that both of these situations have been in their current states for at least the past 2 weeks.

Than you very much for reporting these matters. They have been referred to the appropriate section for action.

Responses to Feedback 23rd July, 2012

UoN116400

Is it possible to please release a single copy of 359.0942 KENN – The rise and Fall of British Naval mastery by Paul M. Kennedy, from SHORT LOANS.
There is only three copies of this available throughout both Callaghan and Ourimbah campuses and they are all currently only available for loan as a SHORT LOAN, which in turn is not handy for students trying to complete research assignments.

We have retrieved one copy from the Auchmuty short loans collection and had its borrowing period changed to a 3 day loan.
We will have the loans staff at Auchmuty place behind the desk for 24 hours (in case you want to rush in) and then it will be shelved upstairs
UoN116383

I was just wondering if you continued to subscribe to the ‘education in videos’ on newcat I found the videos very useful.

We had a trial to ‘Education in Video’ from Alexander Street Press earlier this year but a decision was made not to purchase.
Instead we subscribed to the whole Alexander Street Press package called VAST: Academic Video Online

http://library.newcastle.edu.au/record=e1000843~S16

This massive package includes all of the videos from ‘Education in Video’ along with content from a large number of their other databases
Enjoy!

UoN116373

The library services and staff are excellent. There are on occasions some problems with medical students being noisy and disruptive when they enter and use post the graduate study room on the top floor. The noise and chatter tends to continue despite the room being designated as a silent zone. Students trying to do research work find this situation very frustrating.

Thank you for your generous feedback, I apologize on behalf those students who are inconsiderate of others in a designated Silent Zone. It is as you say “very frustrating”.

UoN116338

Hi, I tried looking for this book basic japanese grammar with the Dewey number 495.65 BLEI 2011 without any success. I’ve looked at that particular shelf (and a couple next to it) and all I could find was an older version of that book 495.65 BLEI (year 1963). When I searched for the book using NEWCAT, it is still available but unfortunately, this book has most likely been misplaced or lost. Perhaps it will be worthwhile to get another copy of that book than searching for a needle in the haystack.

UoN116268

SUGGESTION: Can you put a sign near the front door of the Ourimbah library to say where the after-hours book return chute is?

I am studying by distance and drove all the way out to Ourimbah on the weekend to return a book. For the life of me, I could not find the book return chute. I looked for a sign, near the library front door, and right across the front of the library building but could not find any sign for after-hours book return! Therefore, I had to drive all the way back out there during the week, during opening hours to return the book! (Very annoying as I am studying by distance and if is difficult for me to get there). It was then I was told where the after-hours book return chute is (up the side of the library, up a corridor!). So, apart from having to drive out there twice (with a toddler) to return the book, I now also have a late fine.

A simple sign near the library’s front door is needed ASAP!!
Thanks for your feedback. The location of the chute on the side of the library closest to the access road

UoN116233

First off i must say that the library Facilities are amazing and a credit to the university. However i believe some students selfishly take them for granted. i was at the footy recently and saw this text message service to anonymously report antisocial behaviour. http://www.mcg.org.au/News/News/News%20Archives/2009/July/An…etc
something similar would be amazing for the librarys…
the amount of people who come to the clearly designated “quiet” areas to socialise, in the arrogant belief that nobody can really do anything about it, is disappointing.
Just a thought,
Thankyou

Regretably it is not possible to adopt your suggestion re “anonymously report[ing] antisocial behaviour.”

UoN116212

There is no booking cancel feature for me to move a booking to somewhere else either in time or location. This seems quite stupid and even if it is added at this point will probably not be used since people that would use it would not know that it would now exist. thanks for making my day painful.

Good Afternoon,

That feature is already included in the booking system. The instructions are contained in the email you receive when you make the booking.

Thank you for you feedback and time.

Responses to Feedback 21st May, 2012

UoN116185  

I am a current student at Ourimbah University, I recently attended a training day for EndNote my instructors name was Narelle. I found Narelle to be very helpful from starting off knowing nothing about EndNote I now feel I can do my essay and use End Note. Narelle was very patient and explained how to do everything we needed to know. She also stayed back after the lecture and helped me out further. I would just like to make sure she is acknowledge for all her help. Thank you, I can now say I am confident enough to go away and use this program.
Your generous and thoughtful email has been forwarded to Narelle at the Ourimbah Library.
Thank you very much for your feedback.

UoN116152   
Thank you for the prompt and positive response to my request for purchase of a book I have not been able to access. In my three years at Uni, I have previously always been able to access what I have needed through our own library or the Bonus system. I am delighted with this service, and the outcome.

Thank you very much for your feedback.

Responses to Feedback 8th May, 2012

UoN116126    
The heaters that are automatic are ridiculous, its winter and there is freezing cold air coming through.

Thankyou for your feedback – we’ve asked Facilities management to investigate the A/C temperatures.
Regards
Alison

UoN116095    
Thank you for returning the clock to the library. I am sure many students appreciate it.

Thank you for your feedback.

UoN116087    
The coffee shop is a great addition to the library, but the furniture needs to be updated when stains occur. This costly job could be avoided by stain proofing all the lounges and chairs. There is a lounge that looks like someone has given birth on it in the AIC near the entry. No one ever sits on it ……The stained furniture totally spoils this area.
Please do something

Thank you for your feedback. We have requestsed the chairs be cleaned. The issue is the timing of the cleaning as the AIC is currently opened 24 hours per day . Its anticipated the chairs will be cleaned during the Semester break in june/july
regards
Alison

UoN116080    
I am making a complaint regarding the Ourimbah Library on Sunday 29 April 2012. As a staff member and student of the university, I find it appalling that today I have been refused access to a microwave to heat my lunch. Firstly, it is appalling that there are no microwave facilities available on the weekends. As I primarily work and study at the Newcastle campus I am unfamiliar with some details of the Ourimbah campus. I asked the librarian, where I could heat my lunch. She told me that there may be one in the parent room, however as I am not nursing a child, I am unable to use it. I asked where she would heat her lunch and she said in the staff tea room. I asked if I could please use this to heat my lunch however was told that as I am not a library staff member, I am unable to use it. This is ridiculous! If she came to Newcastle I would happily show her to a staff room! I asked then if perhaps she could heat my lunch for me and she said it was against the policy. I further argued about this and the only solution I was provided was to write this complaint. I find the way I have been treated today terrible. I suggest that a microwave be made available for use in the library on weekends. I would like to hear a conclusion on this matter as well as I intend to use the library on weekends more regularly in the future and will usually plan to stay for the whole day, therefore wanting to heat my lunch.

Thank you for your feedback. The University Libraries do not provide facilities for food preparation for Library users at any of the campus libraries. At Callaghan that service is provided by UoN Services from the Shortland hub cafe. The Ourimbah Campus student services also provide similar service at the Campus Central Cafe during week days.
The Library is looking at ways to provide hot water and food preparation facilities in 2013 however this is subject to OH&S standards and funding.
The new cafe in the library will be opened in the next few months and will be providing a range of services.
In exceptional circumstances the parenting room maybe used by other individuals however we are still awaiting the completion of the room ( including a microwave)
The Library staff follow the University Code of Conduct and endeavour to treat all library users with respect and will expect same from students or staff of the University.
Kind regards
Fatu Kigbo

UoN116070    
Thank you very much for your help with my question on how to find the information I needed. The web page you found is exactly what I needed.
You are wonderful.
Thanks again.

Thank you very much for your feedback.

UoN116059    
I recently used a computer in the Flowers Room, and noticed that the keyboard was in a deplorable condition. There were food crumbs, dust, fluff, dead skin cells and what looked like a fungal growth. A quick survey of the other computers in the room found them all to be in a similar condition. Perhaps the end of trimester may be a good time to rectify the situation.

Thank you for your feedback . We do have a regular keyboard cleaning program for the AIC and Auchmuty Level 3. Level 4 is usually cleaned in a suitable break ( like trimester) , the volume of users however suggests we might need to revisit the timing of the cleaning.
Regards
Alison

UoN116057    
Study Room 3 in Ourimbah Library – Could the bottom row of windows (minimum) be frosted so people on the other side of the window can’t see in when they are waiting for their printing?
Thank you

Your suggestion has been passed on to University Facilities Management and decision will be taken based on the University Security policy for group study rooms.
Thank you for the suggestion.

UoN116051    
It would be nice to know if the cafe is open today before making the trek out to the uni.

As you know the Cafe is run by Spotless under a Contract with the University. Therefore, hours of operation particularly for national Public Holidays, are determined by the Spotless Management.
I can confirm that any changes to the Cafe’s Operating Hours are advertised in advance. It is most unfortunate if, on this occasion, you have been inconvenienced.

UoN116047    
recently the clock was removed from the library area and I was told that all computers have a clock on them so people can check the time there. However you have to be logged onto the computer to check the time. Often students are in the library for books and other things not just on the computer. Surely the clock can be relocated to somewhere near the loans desk so students can easily check the time. I have been known to spend hours in the library researching and a quick glance at the clock serves a reminder to the outside world. Thanks.

Thank you for your feedback.
I have asked the Loans Supervisor to ensure that clocks are positioned in suitable locations near the Loans Desks in both the Auchmuty and Huxley libraries.

UoN116023    
The computer room on the upper level of the Ourimbah library is ridiculously stuffy and hot. Surely there can be something done to improve the airconditioning?

Thank you for the suggestion it has been forwarded to University facilities Management and they will attend to this as soon as possible. We have provided some fans in the room to help circulate the air.

UoN115994    
Encore doesn’t appear to be working. .. again.

Thank you this will be rectified.

UoN115971    
Are you tracking how many BONUS request items are actually available at UoN as “electronic resources”? Some people just like paper…

Thank you for your feedback, however, no we are not.