Library Feedback

Thank you for your praise for our staff who go above and beyond in helping students access books via our resource sharing services.

You had concerns over access to the daily newspapers at Callaghan – be assured we are working on a solution to keep the service available.

We understand we need to review our quiet study areas at all locations –  we are continually working to improve our physical spaces with demands for both group and quiet study zones. We need your help in making these zones work, always come to the service area for assistance or speak to us anonymously via Chat.

More information about Library Zones.

Need to be heard? Comments and feedback

Feedback: “the stationery supplies are a lifesaver”

It’s great to hear all your comments from the SSAF funded Spring Sippers and Stationery Station Library promotions. A small selection are highlighted below. Remember you can comment or make suggestions anytime on the Ask the LibraryHelp and information page

I really appreciate the spring sippers program. It keeps my morales up during exam time. Thank you! I hope to see this program run again next year with more items and flavours.
I LOVE THE FREE STATIONERY! Great friendly staff always happy to help. Exam period goodies are the greatest endorphins release in a miserable sleep-deprived time of our lives – SO THANK YOU!!! (heart)
I really like studying in Huxley – the environment was quiet & focused so I could get a lot done. I would have loved though if the Library stayed opened longed than 10pm.

Love the librarians. They’re super helpful. Very good computers and lighting and air conditioning. Thanks.

The City library collection is limited but the online is excellent.
I always find the staff at Ourimbah to be accommodating and happy to help at any time of the day. I always get helped beyond my expectations and appreciate their patience with me!
For 24 hours area. You should put quiet area and discussion area separate. Sometimes people want quiet to study, but besides them who chatting each other or too loud discuss. It is disturb someone’s study.

Want to be heard? Comments and feedback

Feedback: AIC 24 hours returned

Much concern was raised over the AIC hours being shortened earlier this semester. So we responded to your comments and the AIC hours have now been restored back to 24 hour access.

“Bring back the AIC to being 24 hours!!!”

“AIC needs to be open for 24 hours again. There isn’t enough computers or space available in the Learning Lounge”

“AIC needs to be open 24/7 otherwise there is not enough computers!”

Want to be heard? Comments and feedback

Feedback: We love a compliment too!

We appreciate it when you compliment our ” great and friendly staff”.

Good feedback is always welcome, it helps us know that we are on track with meeting your needs. Here are some comments we received from you this semester.

“You guys are great!” “Service could not be better – Thank you.” ” Every single staff is super helpful.”

“I would like to mention that Huxley Library has great staff and I thank everyone for their help. Jim is a great asset to the library . Thank you to everyone! The UON should be proud of having such great staff.”

“The staff are very helpful, friendly and informational.They seem to care and seek to understand whatever the concerns of the students. Thank you.”

“Just feeling grateful for the “ask the library” chat. It is an excellent facility for students. I got specific responses to my queries in a timely manner.”

Want to be heard? Comments and feedback

Feedback: Striving to do better

We always appreciate your comments regarding our services, equipment or facilities, especially when they require attention. Whether it’s the quality of the santising gel, the condition of our Survival Stations, or the helpfulness of Library staff we want to know.  So if you have a concern or a compliment please contact us directly at a Service Zone or via our Comments and feedback form.

Recent feedback requested:
More available standing desks with computers.
There is currently only one available standing desk with an accompanied computer in Auchmuty library.

Our response:
The Library management is investigating purchasing additional sit stand desks in 2018. The sit stand desk in the lab is specifically for use during classes and general access when lab is available. Lab  L321 is busy over the next few weeks with Library training but bookings should decrease. Meanwhile you can use the sit/stand desks located in the Flower’s room on level 4 of the Auchmuty Library.

We seek to make your experience in the Library exceptional.  If you have any issue with a service such as printing you should always come to a Service Zone and speak to staff.  For issues regarding myPrintCopy or the cashless autoloaders we will bring your concerns to the attention of the appropriate UON department.

Want to be heard? Comments and feedback

AIC re-opens 24 hours by demand

We listened to your feedback and have some good news! The Auchmuty Information Common will re-open between midnight and 7am from May 21.

The AIC provides 24 hour access to group study spaces, collaborative computer desks, more than 100 computers, wifi and a survival station with food preparation area.

Library staff are available to provide assistance from 7.00am until midnight. Access to the print Course Readings collection and the Stack area on Level 1 will be restricted between midnight and 7.00am.

Swipe card access is required for after hours access.