Feedback: AIC 24 hours returned

Much concern was raised over the AIC hours being shortened earlier this semester. So we responded to your comments and the AIC hours have now been restored back to 24 hour access.

“Bring back the AIC to being 24 hours!!!”

“AIC needs to be open for 24 hours again. There isn’t enough computers or space available in the Learning Lounge”

“AIC needs to be open 24/7 otherwise there is not enough computers!”

Want to be heard? Comments and feedback

Feedback: We love a compliment too!

We appreciate it when you compliment our ” great and friendly staff”.

Good feedback is always welcome, it helps us know that we are on track with meeting your needs. Here are some comments we received from you this semester.

“You guys are great!” “Service could not be better – Thank you.” ” Every single staff is super helpful.”

“I would like to mention that Huxley Library has great staff and I thank everyone for their help. Jim is a great asset to the library . Thank you to everyone! The UON should be proud of having such great staff.”

“The staff are very helpful, friendly and informational.They seem to care and seek to understand whatever the concerns of the students. Thank you.”

“Just feeling grateful for the “ask the library” chat. It is an excellent facility for students. I got specific responses to my queries in a timely manner.”

Want to be heard? Comments and feedback

Feedback: Striving to do better

We always appreciate your comments regarding our services, equipment or facilities, especially when they require attention. Whether it’s the quality of the santising gel, the condition of our Survival Stations, or the helpfulness of Library staff we want to know.  So if you have a concern or a compliment please contact us directly at a Service Zone or via our Comments and feedback form.

Recent feedback requested:
More available standing desks with computers.
There is currently only one available standing desk with an accompanied computer in Auchmuty library.

Our response:
The Library management is investigating purchasing additional sit stand desks in 2018. The sit stand desk in the lab is specifically for use during classes and general access when lab is available. Lab  L321 is busy over the next few weeks with Library training but bookings should decrease. Meanwhile you can use the sit/stand desks located in the Flower’s room on level 4 of the Auchmuty Library.

We seek to make your experience in the Library exceptional.  If you have any issue with a service such as printing you should always come to a Service Zone and speak to staff.  For issues regarding myPrintCopy or the cashless autoloaders we will bring your concerns to the attention of the appropriate UON department.

Want to be heard? Comments and feedback

AIC re-opens 24 hours by demand

We listened to your feedback and have some good news! The Auchmuty Information Common will re-open between midnight and 7am from May 21.

The AIC provides 24 hour access to group study spaces, collaborative computer desks, more than 100 computers, wifi and a survival station with food preparation area.

Library staff are available to provide assistance from 7.00am until midnight. Access to the print Course Readings collection and the Stack area on Level 1 will be restricted between midnight and 7.00am.

Swipe card access is required for after hours access.